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The primary purpose of this qualification is to develop the skills and knowledge you will need to be able to work effectively in a customer service role. You will develop your skills in communication, learn how to resolve queries and meet customers’ needs, and build up your knowledge of the principles of customer service.
This is a cross-sector qualification aimed at current and prospective customer service workers, covering competencies applicable to a wide range of contexts.
This qualification is ideal if you are working in or looking to work in your first customer service role or if you want to progress in your customer service career.
Britpathway provides various flexible delivery methods to its learners which include blended learning, online learning, distance learning, and in-class. The learners can choose the mode of study as per their choice and convenience.
NCFE / Cache Ofqual regulated awarding bodies
The program is available in 2 duration modes:
Online/ Blended Learning
This qualification is designed for learners aged 16 and above, who are working in or are looking to work in a customer service role or similar.
Assessment requirements: internally assessed and externally moderated portfolio of evidence.
To be awarded the Level 1 Certificate in Customer Service, learners must achieve a minimum of 23 credits:
Learners who achieve this qualification could progress to:
It may also be useful to learners studying qualifications in the following sector(s):
